At Ties of Culture, we stand behind the quality of our products and want every customer to feel confident in their purchase. If an item isn’t quite right, we’re here to help.

🗓️ Return Window

• Returns and exchanges are accepted within 30 days of delivery.

✅ Eligibility

• Items must be unused, unworn, and in original condition (including packaging, if applicable).

• Custom and limited-edition items are final sale unless defective or incorrect.

💵 Refunds & Store Credit

• Refunds are issued to your original payment method within 5 business days after we receive and inspect your return.

• Store credit is also available if preferred.

• Shipping fees are non-refundable, unless the item arrived damaged or incorrect.

🚚 Return Shipping

• If the return is due to a defective or incorrect item, we will cover return shipping costs.

• For all other returns, customers are responsible for return shipping.

📩 How to Start a Return

Please email me at TiesofCulture@gmail.com with your order number and reason for return. Our team will provide instructions for the next steps.