Privacy Policy

Last updated: August 16, 2025

This Privacy Policy describes how Ties of Culture (“Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tiesofculture.com (the “Site”), or otherwise interact with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or for legal/regulatory reasons. Updates will be posted on this page with a new “Last updated” date.

Information We Collect

1. Information You Provide Directly

  • Contact details (name, email, phone, address)

  • Order details (billing/shipping info, payment confirmation)

  • Account details (username, password if you create an account)

  • Shopping activity (wishlist, cart, viewed items)

  • Customer support messages

2. Information Collected Automatically (Cookies & Usage Data)

  • Device details (browser, IP, network info)

  • Interaction data (pages visited, time spent, click actions)

  • Cookies and similar technologies for analytics, personalization, and advertising

3. Information from Third Parties

  • Payment processors (card or bank details, billing address)

  • Service providers like Shopify (hosting, analytics, marketing)

  • Marketing/advertising partners (ads, email engagement, social integrations)

How We Use Your Information

  • Order Fulfillment: Processing payments, shipping orders, handling returns/exchanges

  • Account Management: Managing login credentials and customer profiles

  • Marketing & Advertising: Sending promotions, tailoring product recommendations, displaying ads

  • Customer Support: Responding to inquiries, requests, or complaints

  • Fraud & Security: Detecting and preventing fraudulent or malicious activity

  • Legal Compliance: Meeting regulatory, tax, or contractual obligations

How We Share Your Information

We may share your personal information with:

  • Vendors/service providers (IT support, shipping, payment processors, analytics)

  • Marketing and advertising partners

  • Affiliates within our business group

  • When required by law, or in connection with a merger, acquisition, or business transfer

We do not sell personal data in the traditional sense but may “share” data for targeted advertising purposes, as defined under certain privacy laws.

Cookies & Tracking

We use cookies and similar technologies to:

  • Remember preferences

  • Improve site performance

  • Run analytics

  • Serve personalized ads

You may disable cookies in your browser, but some features may not work as intended.

Data Retention & Security

We retain information only as long as necessary for the purposes outlined above, or as required by law. While no method of transmission is 100% secure, we use reasonable safeguards to protect your personal data.

Your Rights

Depending on your location, you may have rights such as:

  • Accessing the data we hold about you

  • Requesting corrections or deletions

  • Requesting a copy (data portability)

  • Opting out of targeted advertising or data sharing

To exercise these rights, please contact us using the details below.

Children’s Privacy

Our Services are not directed toward children, and we do not knowingly collect personal information from anyone under 16.

International Users

If you are outside the U.S., your data may be processed in the U.S. or other jurisdictions with different privacy protections. We rely on recognized transfer mechanisms (e.g., Standard Contractual Clauses) for such transfers.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

📧 tiesofculture@gmail.com